What if I Don't have
an email address?
Enter the M&H Uniform email address: info@mandhuniforms.com.
How do I
order?
Click on the items you are interested in. A
description of the item, as well as the sizes available, will be
displayed. Once you have chosen your size and the quantity you want,
the item(s) will be placed in a "Shopping Cart". The cost of the
item(s) is inclusive of freight. These items will be deducted from
your Allotment balance.
What is I don't want to order by computer, is there any other way to order?
The WEB-based e-Ordering system is the most efficient
way to order. However, if you feel uncomfortable buying online you
can order by phone at (800) 888-9927.
What if I
exceed my Allotment?
The Check Out process will automatically recognize
that your Allotment has been exhausted and will offer you the
options to either cancel your order or to continue with the purchase
using your personal Credit Card. The difference between the
Allotment and the actual amount of the order will be charged to your
Credit Card at the time of shipping. (NO charges will be made to
your Credit Card until the item(s) purchased are actually shipped).
You can always 'adjust', 'empty' or 'delete' items from your
Shopping Cart to help you balance your Allotment
spending
Can
I order anytime using my Credit Card?
Once the ordering period is over, the only way to
order is with your credit card. Just login and start ordering. You
will be prompted onscreen to enter your Credit Card information at
the time you are ready to Check Out.
What if I
want to check on the status of my order?
If after sixty (60) days from the end of the Ordering
Period you have not received your order you can e-mail info@mandhuniforms.com or call
(800)
888-9927 to check the status of your order.
What if I don't
know my size?
Most garments will match up in size similar to what
you have worn in the past. If you are still uncertain, please
contact M&H Uniforms Customer Service Representative at (800)
888-9927 or e-mail us at mailto:info@mandhuniforms.com
What if I
need to return an item?
There will be a blank "Return" form in the box with
your shipment with instructions as to how to process an exchange.
M&H will be responsible for freight costs only when the return
is due to an error in packing or a garment defect. All other freight
cost is the responsibility of the employee.
Items purchased with your allotment:
Wrong sizes or defective goods may be returned for
exchange within a 30-day period from the receipt of order, provided
the item(s) have not been worn, cleaned or altered.
Items purchased with your own credit card:
Wrong sizes or defective goods may be returned for
exchange within a 30-day period from the receipt of order, provided
the item(s) have not been worn, cleaned or altered.
Items returned for credit are subject to a 15%
re-stocking charge.
How do you
ensure the security of my transaction?
The M&H-Pinnacle Airlines WEB site is a
secure e-commerce site protected by a Thawte Digital Certificate.
The Thawte process digitally 'encrypts' all of your personal and
private information to protect it from unauthorized acquisition and
dissemination. Please click on the Thawte Authentic Site Seal
located on the "Check Out" page of this WEB site that will verify
the validity of our Thawte Certificate and our commitment to your
security.
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