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Exchange and Returns Policy

M&H Uniforms wants you to look good and feel great in your new uniform, and that starts by having the right fit! To ensure you're satisfied with your purchase, simply submit the Return Request Form for garments and hats (the manufacturer's warranty covers luggage), and M&H will email you return instructions. You will not pay for any return shipping if you're exchanging an item.


GARMENTS (EXCHANGE/RETURNS)

• All exchanges & returns need to be made within 30 days of receipt with the original garment tag.

• New Hire and company paid orders: Please see your company exchange policy.

• Exchanges: Upon receipt of your request, M&H Uniforms will ship your exchanged items at no additional cost. Please use a return method that guarantees tracking/delivery and consider insurance. A shipping receipt is not proof of delivery. You may purchase a FedEx label from M&H Uniforms for $10.00 HERE

• Credits/Refunds are subject to a 15% processing fee. Some exceptions may apply. Freight, including applicable taxes, are non-refundable. Refunds are issued to the “Payee.”

Items Not Eligible for Return 

• Custom made items and logoed or embroidered pieces

• Used/worn, altered, or laundered items

• Items with pet hair, lint or surface dirt

• Garments with no tags

    Please ship your return to: 
    M&H Uniforms
    Exchange/Return Dept.
    843 Stanton Road
    Burlingame, CA 94010-1403.
     

    Click here to initiate your Exchange/Return

     

    LUGGAGE (EXCHANGES/RETURNS UNDER WARRANTY)

    The manufacturer’s warranty covers luggage collections. For warranty information to repair or replace luggage, start here:

    Travel Pro –  Warranty Page | Phone: 800-741-7471 | Email: email contact form.

    Luggage WorksWarranty Page | Phone: 417-459-4250 | Email: support@luggageworks.net | M&H’s Dallas Store: 214-366-2186

     

    HAT ORDERS (EXCHANGE ONLY)

    M&H Uniforms works directly with Midway Cap Company to provide you with the best hat available in the industry. Hats are custom made to order items handcrafted in your size and to your company's specification. Custom made products are non-returnable and Midway Cap does not allow returns or credit requests on hat orders. You can, however, request a one-time exchange.

    Courtesy Hat Size Adjustment

    • Adjustment requests must be submitted within 30 days of receipt, and the hats must not be worn or altered in any way

    • Midway Cap Company will make a one-time-only size exchange to customers unfamiliar with hat sizing for hats ordered in the Standard Size Caps range (see below).

    • Standard Size Caps from sizes 7, 71/8, 71/4, 7 3/8 to 7 1/2 may be exchanged one time only.

    • Specialty Size Caps from sizes 6 ½ to 6 7/8, or 7 5/8 to 8, can be adjusted to the next size up only. Customers cannot exchange specialty sized caps for a smaller size.

    • Hats must be sent directly to Midway Cap Company, 4513 W. Armitage Ave, Chicago, IL 60639. You will need to pay for postage; Midway does not offer return labels

    Click here to initiate your hat exchange.

    EARLY CANCELLATION/UPGRADE REQUESTS:

    • Cancellations must be made within 24 hours. Upgrades must be reported within 48 hours. Simply email us at info@mandhuniforms.com.

    If you have questions about your size or your order, please contact M&H Uniforms at info@mandhuniforms.com, or you may call Midway Cap Company directly at 1-800-888-CAPS.

     

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